Which of the Following Is NOT a Recommended Approach for Companies

question 25

Multiple Choice

Which of the following is NOT a recommended approach for companies to use in closing service gaps?

• A)They involve their customers in the service-design process.
• B)They make service improvements to respond to changes in the market.
• C)They use teamwork to foster service excellence and continuously improve it.
• D)They lower prices.

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Definitions:

Customer Interaction

The communication and engagement between a business and its customers, crucial for understanding customer needs and improving service or product.

Ethical

Pertaining to moral principles that govern a person's behavior or the conducting of an activity, emphasizing rightness and fairness.

Social Dilemmas

Situations in which individual decisions for personal gain lead to outcomes that are suboptimal for the collective group.

Stakeholders

Individuals or groups that have an interest in the decisions and activities of an organization and can be affected by its outcomes.