Which of the Following Is NOT a Recommended Approach for Companies

question 25

Multiple Choice

Which of the following is NOT a recommended approach for companies to use in closing service gaps?

• A)They involve their customers in the service-design process.
• B)They make service improvements to respond to changes in the market.
• C)They use teamwork to foster service excellence and continuously improve it.
• D)They lower prices.

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Definitions:

Set Goals

The act of establishing specific, measurable, achievable, relevant, and time-bound targets or objectives.

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Professionals who provide guidance and advice on diet and eating habits for better health.

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Meetings or appointments dedicated to a specific activity, such as counseling, therapy, or training, where objectives are pursued and progress can be made.

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A program or set of activities designed to bring about a change in knowledge, skills, or attitudes through educational means.