A Service Level Is ______

question 34

Multiple Choice

A service level is ______.

• A)an implicit or explicit agreement between the service provider and consumer that defines an acceptable level of service
• B)the level of service that can be provided within a given span of time
• C)an agreement between the service provider and consumer as to the extent of overtime that will be assigned to a particular job
• D)an agreement between the service provider and consumer as to the number of employees who will be assigned to a particular job

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Definitions:

Tapering Rates

Refers to a gradual reduction in rates or charges, often seen in transportation or utility pricing, as usage increases.

Blanket Rates

A type of pricing strategy where a single rate is applied across a range of products or services, instead of specific charges for individual items.

Commercial Zones

Specific areas designated in a city or municipality that are reserved for commercial use and the exchange of goods and services.