In Planning Service Capacity,firms Have to Manage the Trade-Off Between

question 69

Multiple Choice

in planning service capacity,firms have to manage the trade-off between ______.

• A)lost customers and higher costs from maintaining a capacity cushion
• B)lost customers and higher costs from operating at economies of scale
• C)lost customers and higher costs from operating at diseconomies of scale
• D)lost customers and higher costs from attracting new customers

---

Definitions:

Negative Affectivity

A personality characteristic that involves the experience of negative emotions and poor self-concept.

Schizotypal Personality Disorder

Chronic pattern of inhibited or inappropriate emotion and social behavior as well as aberrant cognitions and disorganized speech.

Psychoticism

A personality trait marked by aggressiveness, impulsivity, and a lack of empathy, often associated with risk for psychotic disorders.

Schizotypal Personality Disorder

An emotional disorder characterized by profound social phobia, cognitive disarray, feelings of persecution, dissociation from reality, episodic psychosis, and typically unorthodox beliefs.