Servicescape Refers to ______

question 54

Multiple Choice

Servicescape refers to ______.

• A)the physical surroundings in which a service is assembled and delivered
• B)the physical surroundings in which the seller and government interact
• C)the virtual space in which IT services are provided
• D)the regulatory environment in which the firm functions

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Definitions:

Enron

A former American energy company that went bankrupt in 2001 due to one of the largest accounting frauds in history.

WorldCom

Once a major telecommunications company that became infamous for its involvement in one of the largest accounting fraud scandals in history.

SEC

The U.S. Securities and Exchange Commission, a federal agency responsible for enforcing federal securities laws and regulating the securities industry.

Accounting Principles

Fundamental guidelines or rules that govern the field of accounting and prescribe how financial transactions should be recorded and reported.