Which of the Following Is True About Managing Relationships with Service

question 64

Multiple Choice

Which of the following is true about managing relationships with service providers?

• A)The outsourcing of services performed in-house to third-party service providers does not require any changes in the organizational structure.
• B)A company's IT infrastructure must be reconfigured to monitor and manage the network of third-party service providers.
• C)The outsourcing of services does not require buying companies to develop multisourcing strategies.
• D)Managing a service provider is fairly simple and straightforward.

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Definitions:

Conjoint Analysis

A statistical technique used in market research to determine how consumers value different attributes that make up a product or service.

Trade-Offs

The process of balancing conflicting needs or benefits in a given situation, often requiring compromise.

User Benefits

Advantages or positive outcomes that end-users experience from using a product, service, or system.

Brand Tracking

The process of monitoring changes in consumer perceptions and attitudes towards a brand over time, often through regular surveys.