Which of the Following Statements Is FALSE About Establishing Customer

question 26

Multiple Choice

Which of the following statements is FALSE about establishing customer service objectives?

• A)Make them realistic.
• B)Make them measurable.
• C)Make them ambitious.
• D)Keep them aligned to a company's top-level goals.

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Definitions:

Vocabulary Emotions

The set of emotions that can be described and identified through specific words in a given language.

Interpersonal Emotions

Feelings that occur within interpersonal relationships including love, jealousy, empathy, and guilt, significantly affecting social interactions.

Intelligence

A complex trait that encompasses the ability to learn from experience, adapt to new situations, understand and handle abstract concepts, and use knowledge to manipulate one’s environment.

Mental Ability

The capacity to perform cognitive tasks, solve problems, and learn from experiences.