Which of the Following Statements Is FALSE About the Communication

question 65

Multiple Choice

Which of the following statements is FALSE about the communication aspect of customer service?

• A)Personal and face-to-face communication remain essential to good customer service.
• B)Communication is the channel to obtain critical customer feedback on the company's performance.
• C)Personal and face-to-face communication are no longer essential to good customer service.
• D)Live chat,social media sites,and e-mail are effective means of communication.

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Definitions:

Electrochemical Communication

The process of transmitting messages between neurons through electrical and chemical signals.

Nervous System

The body’s electrochemical communication circuitry.

Pulmonary

Related to the lungs or the respiratory system.

Endocrine

Pertains to the system of glands that release hormones directly into the bloodstream to regulate bodily functions.