Which of the Following Is a Customer Service Measure of Time

question 8

Multiple Choice

Which of the following is a customer service measure of time?

• A)order fulfillment
• B)customer complaints
• C)on-time deliveries
• D)response times to emergency situations

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Definitions:

Manufacturing Overhead

This refers to all of the indirect costs associated with the production process, such as utilities, maintenance, and salary of supervisors.

Predetermined Overhead Rate

A rate calculated at the beginning of the accounting period, based on the estimated overhead costs and estimated activity level, used to allocate overhead costs to products.

Overhead Applied

Refers to the amount of manufacturing overhead costs assigned to individual jobs based on a predetermined rate, representing the indirect costs associated with production.

Actual Overhead Costs

The real expenses incurred for overhead in a specific period, as opposed to budgeted or estimated costs.