______ Is an Effort by the Organization to Appease Dissatisfied

question 28

Multiple Choice

______ is an effort by the organization to appease dissatisfied customers by offering credits,discounts,apologies,or free items/services.

• A)Service recovery
• B)Customer satisfaction
• C)Order delivery
• D)Customer service

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Definitions:

Grammar Test

A method of evaluating an individual's grasp and application of syntax, punctuation, and the structural aspects of a language.

Mathematical Reasoning

The process of applying mathematical concepts, procedures, and logic to solve problems or make decisions.

Desegregation

The process of eliminating segregation or discrimination, especially racial segregation, in public and private spaces.

Intelligence Test Scores

Numeric scores derived from assessments designed to measure human intelligence and cognitive abilities.