Which of the Following Is FALSE About Service Recovery

question 81

Multiple Choice

Which of the following is FALSE about service recovery?

• A)Gather information from customers at the time of service failure so that necessary action can be taken for immediate recovery.
• B)Conduct a postrecovery assessment to evaluate the recovery performance against the customer.
• C)Service recovery is unaffected by the strength of the relationship between the customer and the organization.
• D)Success of service recovery depends on the severity of the failure.

---

Definitions:

Cold War

A period of geopolitical tension between the Soviet Union and its allies and the United States and its allies, characterized by threats, propaganda, and other measures short of open warfare, from the end of World War II until the dissolution of the Soviet Union.

Operation Dixie

A post-World War II campaign initiated by the American labor movement to unionize industrial workers in the southern United States.

Marshall Plan

A U.S. program providing aid to Western Europe following the devastation of World War II, aimed at rebuilding war-torn regions, removing trade barriers, and modernizing industries to prevent the spread of communism.

McCarthyism

A period of intense anti-communist suspicion in the United States during the early 1950s, characterized by Senator Joseph McCarthy's investigations and accusations without substantiated evidence.