Which of the Following Is FALSE About Service Recovery

question 81

Multiple Choice

Which of the following is FALSE about service recovery?

• A)Gather information from customers at the time of service failure so that necessary action can be taken for immediate recovery.
• B)Conduct a postrecovery assessment to evaluate the recovery performance against the customer.
• C)Service recovery is unaffected by the strength of the relationship between the customer and the organization.
• D)Success of service recovery depends on the severity of the failure.

---

Definitions:

Questionnaire Design

The process of creating a set of questions aimed at gathering information from respondents in a structured manner.

Fall Fashion Line

A collection of clothing, footwear, and accessories that designers release in anticipation of the autumn season.

Focus Group Interviews

A qualitative research method involving a small, diverse group of people whose reactions to specific discussions or products are studied.

Marketing Research

The systematic gathering, recording, and analyzing of data about issues relating to marketing products and services.