_______ in Customer Service Refers to Making the Product or Service

question 16

Multiple Choice

_______ in customer service refers to making the product or service available when and where the customer wants it.

• A)Comfort
• B)Delivery
• C)Convenience
• D)Time

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Definitions:

Price Sensitivity

The degree to which the demand for a product or service is affected by changes in its price, illustrating consumer response to price adjustments.

Consumer Surplus

The contrast between what buyers are willing to offer for a good or service and the amount they actually spend.

Willingness to Pay

The maximum amount an individual is prepared to expend on a good or service to acquire it.

Cell Phone

A portable telephone that uses wireless technology to send and receive calls and data.