_______ in Customer Service Refers to Making the Product or Service

question 16

Multiple Choice

_______ in customer service refers to making the product or service available when and where the customer wants it.

• A)Comfort
• B)Delivery
• C)Convenience
• D)Time

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Definitions:

Direct Approach

A communication strategy that involves straightforwardly presenting the main point or request at the beginning of a message.

Business Messages

Communications conveyed within or between businesses, often with the purpose of facilitating operations, marketing, or professional relationships.

Complex Message

A communication that contains multiple layers of meaning or requires careful interpretation due to its intricate or detailed nature.

Direct Approach

A method of communication that places the most significant information or key point at the start.