Which of the Following Is NOT a Feature of Managing

question 50

Multiple Choice

Which of the following is NOT a feature of managing customer services?

• A)customer profitability analysis
• B)service failure and recovery
• C)customer service measurement
• D)stock on hand

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Definitions:

Agreement

A mutual understanding or arrangement between two or more parties, often formalized by a contract.

Empathy

The ability to understand and share the feelings of another person from their perspective.

Groupthink

A psychological phenomenon occurring within a group of people, in which the desire for harmony or conformity results in an irrational or dysfunctional decision-making outcome.

Illusion of Invulnerability

An overconfidence bias where a group underestimates risks, leading to over-optimistic decision-making.