______ Is an Effort by the Organization to Appease Dissatisfied

question 28

Multiple Choice

______ is an effort by the organization to appease dissatisfied customers by offering credits,discounts,apologies,or free items/services.

• A)Service recovery
• B)Customer satisfaction
• C)Order delivery
• D)Customer service

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Definitions:

Protest Frequency

The rate or occurrence of public demonstrations expressing opposition to or support for a cause or policy.

Political Opportunism

The practice of politicians or political parties making decisions or taking positions for short-term gain rather than following consistent principles or ideology.

Resource Mobilization

Resource mobilization refers to the process by which social movements crystallize due to the increasing organizational, material, and other resources of movement members.

Governments

Organizational entities responsible for overseeing the functioning and governance of a nation, state, or community.