Customer Dissatisfaction Resulting from Service Failure Could Lead to ______

question 98

Multiple Choice

Customer dissatisfaction resulting from service failure could lead to ______.

• A)positive publicity
• B)gaining trust of customers
• C)negative publicity
• D)increased employee commitment

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Definitions:

Routine

A sequence of actions regularly followed; a fixed program or procedure.

Internal Operational

Pertaining to the procedures and processes that occur within an organization or system, often focused on efficiency and effectiveness.

Casual Exchanges

Informal interactions or communications that occur in a relaxed, spontaneous manner without strict protocols or formalities.

Highly Casual

A description for an informal and relaxed manner or approach, often characterized by a lack of strictness or formality.