Customer Dissatisfaction Resulting from Service Failure Could Lead to ______

question 98

Multiple Choice

Customer dissatisfaction resulting from service failure could lead to ______.

• A)positive publicity
• B)gaining trust of customers
• C)negative publicity
• D)increased employee commitment

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Definitions:

Process Skills

Abilities or competencies related to managing and executing procedural tasks effectively, such as planning, monitoring, and troubleshooting.

Reflective Listening

A communication technique in which the listener repeats back what they hear to the speaker, to confirm understanding of both content and feelings.

Durable Power

A legal document that grants someone the authority to act on another person's behalf in legal and financial matters, continuing even if the principal becomes incapacitated.

General Power

The authority granted to an individual or body to make all necessary decisions in managing an entity's affairs within its objectives and purposes.