Which of the Following Statements Is FALSE About Sustainability in Customer

question 48

Multiple Choice

Which of the following statements is FALSE about sustainability in customer service?

• A)Companies will reap the benefits of improved profit and customer loyalty if they can convince their customers that it is on a path of sustainable development.
• B)Companies will lose its customers if they are unable to convince their customers that they are ethically and socially responsible.
• C)Companies can receive bad publicity because of their unsustainable behavior.
• D)Companies can easily persuade people to buy products even if they are not ethically and socially responsible.

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Definitions:

Worker Involvement

The participation or engagement of employees in the decision-making processes and operations of their workplace.

Decision Making

The cognitive process of selecting a course of action from among multiple alternatives.

Job Rotation

A strategy where employees rotate between different jobs within an organization, allowing them to gain experience and skills in various areas.

Factory Worker

An individual employed in a manufacturing setting, responsible for producing goods or operating machinery.