Which of the Following Is NOT an Integral Part of Customer

question 46

Multiple Choice

Which of the following is NOT an integral part of customer service?

• A)Exhibit sustainable behavior.
• B)Create a perception in the minds of the customers that the organization acts in an ethically,socially,and environmentally responsible manner.
• C)Demonstrate a commitment to customer service that is increasingly valued.
• D)Potential customers do not expect organizations to be ethical and socially responsible.

Analyze the significance of feedback in active listening.

Identify strategies that good listeners employ.

Understand the importance of listening in various emotional contexts.

Understand the definition and importance of values and beliefs within an organization.

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Definitions:

Fixed Amount

A fixed amount refers to a set, unchanging figure or sum, often used in financial contexts to denote a specified sum of money that does not vary.

Forges

Facilities or workshops where metal is heated and shaped, or the act of illegally copying or imitating something, such as documents or signatures.

Liable

Subject to legal responsibility for one's actions or omissions, potentially leading to civil or criminal penalties.

Good Faith

Acting with honesty and sincerity without any intention to defraud or seek undue advantage.