Which of the Following Is FALSE About Services Demand Management

question 11

Multiple Choice

Which of the following is FALSE about services demand management?

• A)Services cannot be inventoried to satisfy demand at a later date.
• B)Demand fluctuations can be short term or long term.
• C)Demand in services is generally not fluctuating.
• D)Capacity constraints in services can take the form of a shortage of skilled workers.

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Definitions:

Social Comparison

The process of comparing oneself to others in order to evaluate or enhance some aspect of one's life or behavior.

Impression Management

The process by which individuals attempt to control the impressions others form of them, especially in social and professional contexts.

Symbolic Interactionism

A sociological theory that explores how people interact based on the meanings they attribute to symbols, which are continually negotiated through social interactions.

Role Identification

The process of associating oneself with specific social roles or positions within a group or society.