Examlex
Which of the following is NOT a component of reliable customer services?
In-group Formation
The process of creating a closely knit group, distinguished by members' identification with one another based on shared interests or goals.
Dyadic Relationship
A relationship between two entities, often emphasizing the direct and significant interaction between them, such as in a two-person team or partnership.
Leader Behavior
The actions and decisions taken by a leader, influencing the group's performance and culture, including how they motivate, guide, and support their followers.
Two-way
An interactive form of communication or exchange that involves reciprocal action or influence, promoting dialogue and feedback.
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