Which of the Following Is NOT One of the Principles

question 10

Multiple Choice

Which of the following is NOT one of the principles a service operation should follow to create a lean system?

• A)Pinpoint the value of the service offer.
• B)Identify the service's value stream.
• C)Improve the flow of the service.
• D)Design process to meet customer requirements.

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Definitions:

Organizations

Entities comprising multiple people working together towards common objectives, structured to coordinate their activities and resources.

Communication Habits

Patterns or practices of behavior in how individuals communicate with others, which can be beneficial or detrimental.

Poor Listening

The lack of active engagement or attention when someone else is speaking, often resulting in misunderstandings or miscommunications.

Nonverbal Communication

Nonverbal Communication includes the ways in which information is conveyed without the use of spoken words, through body language, facial expressions, gestures, and tone of voice.