Which of the Following Is an Approach for Service Companies

question 29

Multiple Choice

Which of the following is an approach for service companies with capacity constraints to maximize revenue from its service operations,while at the same time providing a desired level of service to the right customer at the right time and at the right price?

• A)yield management
• B)cost management
• C)sales management
• D)service management

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Definitions:

Merchant Customer

A consumer who has a commercial relationship with a business or merchant, typically involving the purchase of goods or services.

Dispatch

The act of sending something or someone to a specific destination or for a certain purpose.

Acceptance

The act of agreeing to receive something offered or the acknowledgment of a new contractual proposal.

Predominant-Purpose Test

A legal test used to determine the primary objective or nature of a contract when it serves multiple purposes, impacting enforcement and interpretation.