MRP Principles Applied in the Services Industry Can Be Called

question 40

Multiple Choice

MRP principles applied in the services industry can be called ______.

• A)service resource planning
• B)labor requirement planning
• C)service requirement planning
• D)resource requirement planning

Explain the impact of networking on expert and referent power.

Acknowledge the limits and ethical dimensions of influence tactics.

Distinguish between soft and hard influence tactics and their applications.

Understand the significance of visibility and centralization in leveraging power.

---

Definitions:

Stimulus Generalization

The psychological process by which a response is elicited by stimuli similar to the original stimulus to which the response was conditioned.

Classical Conditioning

A conditioning method in which repeated pairings of two stimuli lead to a response that, though originally elicited by the second stimulus, is eventually elicited by the first stimulus alone.

Little Albert

An early experiment in psychology by John B. Watson and Rosalie Rayner that demonstrated how emotional responses, such as fear, could be conditioned in humans.

John Watson

An American psychologist who established the school of behaviorism and conducted research on animal behavior and child development.