A Scheduling System for a Service Organization That Minimizes Customer

question 22

Multiple Choice

A scheduling system for a service organization that minimizes customer or client waiting time while maximizing the labor and capacity utilization of the service system by designating specific times for clients to arrive is a(n) ______.

• A)reservation system
• B)prioritization system
• C)appointment system
• D)capacity utilization system

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Definitions:

SQ3R Method

A study technique consisting of five steps: Survey, Question, Read, Recite, and Review to improve comprehension and retention of information.

Retrieve

The action of getting something back or recalling information.

Reconnect

The process of re-establishing a relationship or link between people, devices, or concepts that were previously connected.

Testing Effect

The improvement in memory retention that occurs as a result of taking a test on the material, rather than merely restudying it.