A Scheduling System for Service Organizations That Uses Computerized Systems

question 76

Multiple Choice

A scheduling system for service organizations that uses computerized systems to maximize customer satisfaction by smoothing out demand for their services in any given time is a(n) ______.

• A)reservation system
• B)prioritization system
• C)appointment system
• D)capacity utilization system

---

Definitions:

Payoff-Matrix

A table that shows the potential outcomes or payoffs of different strategies for two or more players in a game.

Game-Tree

A graphical representation of the possible moves in a game, showing the sequential nature of players' actions and choices.

Allocative Efficiency

A state of the economy where resources are distributed in a way that maximizes the net benefit to society, meaning that goods and services are produced and consumed at quantities where the marginal benefit equals marginal cost.

Oligopoly

A market structure characterized by a small number of firms that dominate the market, leading to limited competition and potentially higher prices for consumers.