A Scheduling System for Service Organizations That Uses Computerized Systems

question 76

Multiple Choice

A scheduling system for service organizations that uses computerized systems to maximize customer satisfaction by smoothing out demand for their services in any given time is a(n) ______.

• A)reservation system
• B)prioritization system
• C)appointment system
• D)capacity utilization system

---

Definitions:

Reserve Ratio

This is the fraction of depositors' balances banks must have on hand as cash.

Discount Rate

The rate of interest applied to loans obtained by commercial banks and other saving organizations from the lending facility of their regional Federal Reserve Bank.

Government Bonds

Long-term debt of the federal government.

Commercial Bank Reserves

Funds that commercial banks are required to hold in reserve against deposits, either as cash in their vaults or as deposits with the central bank.