A Scheduling System for Service Organizations That Uses Computerized Systems

question 76

Multiple Choice

A scheduling system for service organizations that uses computerized systems to maximize customer satisfaction by smoothing out demand for their services in any given time is a(n) ______.

• A)reservation system
• B)prioritization system
• C)appointment system
• D)capacity utilization system

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Definitions:

Equal Employment Opportunity Commission (EEOC)

A federal agency that administers and enforces civil rights laws against workplace discrimination.

Sex Discrimination

Unfair treatment of individuals based on their gender or sex.

Lesbian, Gay, Bisexual

Terms that describe sexual orientations: lesbian for women attracted to women, gay for men attracted to men, and bisexual for individuals attracted to both men and women.

Resource Acquisition

The process by which firms obtain necessary inputs and resources to carry out their operations.