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______ is the elapsed time between one customer arrival and the next.
Control Over the Situation
The extent to which an individual can influence the conditions or outcomes of a given scenario.
Traumatic Life Events
Significant events that cause severe emotional distress and can result in long-term psychological impact.
General Adaptation Syndrome
A three-stage response to stress described by Hans Selye, involving alarm, resistance, and exhaustion phases.
Conscientiousness
A personality trait characterized by being careful, diligent, and disciplined, showing a high level of thoughtfulness in responsibilities.
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