Which of the Following Statements Is FALSE About Customer Waiting

question 11

Multiple Choice

Which of the following statements is FALSE about customer waiting lines?

• A)A waiting line occurs when customers arrive at a service facility at random rather than at predictable intervals.
• B)A waiting time for a customer is dependent on the number of people waiting for service ahead of that customer.
• C)Waiting lines can only be physical,with customers waiting in line for service.
• D)The time it takes to service a customer varies,as each customer's need for service is often unique.

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Definitions:

Routine Message

A standard or typical message that is sent on a regular basis.

Main Idea

The central or most important concept, topic, or point that a piece of writing or communication is trying to convey.

Audience Confusion

A state of misunderstanding or lack of clarity experienced by listeners or viewers in response to a message or presentation.

Job Reference

A recommendation provided by a previous employer or professional contact vouching for an individual's skills and qualifications.