Which of the Following Statements About Creating Blueprints Is FALSE

question 78

Multiple Choice

Which of the following statements about creating blueprints is FALSE?

• A)Identify the services process to be blueprinted and the customers who will experience the service.
• B)Envision the service from the organization's perspective.
• C)Envision the actions of the service delivery personnel.
• D)Consider all likely service scenarios and how they should play out ideally.

---

Definitions:

Controlling Costs

The process of managing and regulating expenses in order to improve profitability without compromising quality or performance.

Merchandise Inventory Turnover

A measure of how many times a company’s inventory is sold and replaced over a specific period.

Inventory Management

The process of ordering, storing, and using a company's inventory, including raw materials, components, and finished products.

Periodic Inventory System

A method of inventory valuation wherein updates and cost of goods sold calculations are made at set intervals, not continuously.