A Service Blueprint Refers to ______

question 16

Multiple Choice

A service blueprint refers to ______.

• A)a tool for analyzing processes that have high service content by specifying how the service will be provided
• B)a technique that provides a dynamic view of a process using computers,multiple inputs,work centers,and processing techniques to help an operations manager look at the variability of a process under different conditions
• C)a graphic used to analyze and design the flow of materials and information across multiple processes
• D)a diagram that uses graphics to show all activities related to a process,including its inputs and outputs,decision points such as approvals and exceptions,and any cross-functional relationships

---

Definitions:

NASDAQ

The NASDAQ is a global electronic marketplace for buying and selling securities, as well as the benchmark index for U.S. technology stocks.

MBCA Statutory

Refers to the statutory provisions under the Model Business Corporation Act, which is a model set of law intended to regulate corporate affairs.

Close Corporation

A closely held corporation that has a limited number of shareholders, often with restrictions on the transfer of shares and typically managed by shareholder-directors.

Business Judgment Rule

A rule protecting business managers from liability for making bad decisions when they have acted prudently and in good faith.