A Service Blueprint Refers to ______

question 16

Multiple Choice

A service blueprint refers to ______.

• A)a tool for analyzing processes that have high service content by specifying how the service will be provided
• B)a technique that provides a dynamic view of a process using computers,multiple inputs,work centers,and processing techniques to help an operations manager look at the variability of a process under different conditions
• C)a graphic used to analyze and design the flow of materials and information across multiple processes
• D)a diagram that uses graphics to show all activities related to a process,including its inputs and outputs,decision points such as approvals and exceptions,and any cross-functional relationships

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Definitions:

Birthrates

The rate at which new individuals are born in a population over a certain period of time.

Average Age

The mean age of individuals within a specific population, calculated by dividing the sum of all individuals' ages by the number of individuals.

Cultural Differences

Variations in the beliefs, values, habits, norms, and behaviors among different groups and societies, affecting international relations, business, and social interactions.

Tolerance

The ability or willingness to tolerate the existence of opinions or behavior that one dislikes or disagrees with.