Which of the Following Is NOT an Application Included in the Customer

question 57

Multiple Choice

Which of the following is NOT an application included in the customer relationship management module in an ERP system?

• A)placing orders
• B)scheduling orders
• C)managing direct mailing campaigns
• D)product packaging design

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Definitions:

Inflexible

characterizes an unwillingness or inability to change or adapt to new circumstances, ideas, or information.

Stereotyping

The act of assigning a set of characteristics to people based on their membership in a particular group, often oversimplifying and having negative connotations.

Perceptual Distortion

The misinterpretation or misperception of a real external stimulus, often influenced by an individual's mental state or preconceptions.

Halo Effects

A cognitive bias where the perception of one positive trait leads to the assumption of other positive traits in an individual or thing.