Examlex
The ________ division of the nervous system is active when the body is faced with danger or stress.
Value Added
The enhancement a company gives its product or service before offering the product to customers, increasing its value.
Expectancy Disconfirmation Model
A consumer satisfaction framework that compares actual product or service performance against pre-consumption expectations.
Expectancy Confirmation Model
A psychological theory suggesting that people tend to seek, interpret, favor, and recall information that confirms their pre-existing beliefs and expectations.
Identity Negotiation
A social psychological process where individuals engage in establishing, maintaining, or revising their personal identity or social position within different contexts.
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