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What are some of the main differences between fragment and formative event theories?
Service Definition
A detailed description of the nature, scope, and quality of a service that is provided to customers.
Core Competency
Fundamental strengths or unique advantages that an organization possesses, setting it apart from competitors.
Product Design
The process of crafting the appearance and functionality of a product to make it attractive and useful to consumers.
Continuous Improvement
An ongoing effort to improve products, services, or processes by making incremental improvements over time, or sudden improvements all at once.
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