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Service Technology Is Characterized by Limited Customer Contact

question 61

True/False

Service technology is characterized by limited customer contact.


Definitions:

Competitive Advantage

This refers to the attributes that allow an organization to outperform its competitors, such as superior technology, skilled workforce, or better customer service.

Skills and Technologies

The abilities and tools required to effectively perform tasks or jobs in the modern workplace, often involving digital competencies and technical expertise.

Competencies

Refers to the skills, knowledge, and abilities that individuals possess which enable them to perform effectively in their jobs or roles.

Strategic Work

Work that is planned and executed with a long-term goal in mind, often to achieve a competitive advantage.

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