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Jacob, a Customer Service Representative for AB Retailers, Has Seven

question 92

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Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO.In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO.Compared to YZ, Jacob's company has which of the following types of organizational structure?


Definitions:

Exchange

The act of giving something to someone and receiving something else in return.

Inspirational Appeals

Techniques used to motivate others by appealing to their values, hopes, and aspirations.

Influencing Tactics

Strategies or approaches used to persuade or convince others to follow a course of action or to adopt a particular viewpoint.

Committed

The state of being dedicated or bound to a cause, activity, or goal.

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