Factors That Can Influence the Success of a TQM Program

question 38

Multiple Choice

Factors that can influence the success of a TQM program in a negative way include all of the following, EXCEPT _______.

• A)tasks make high-skill demands on employees
• B)management expectations are unrealistically high
• C)middle managers are dissatisfied about loss of authority
• D)workers are dissatisfied with other aspects of organizational life
• E)managers wait for big, dramatic innovations

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Definitions:

Debit

An accounting entry that results in either an increase in assets or a decrease in liabilities on a company’s balance sheet.

Journalizing

The process of recording business transactions in the accounting journals as part of the bookkeeping process.

Transaction

An agreement or exchange between two parties that is recorded and has an economic impact on the finances of a business.

Journal

A detailed record where all financial transactions of a business are initially recorded, before being transferred to the general ledger.