When Establishing Criteria to Measure the Success of a Customer-Oriented

question 111

Multiple Choice

When establishing criteria to measure the success of a customer-oriented business, managers should

• A) limit their attention to financial measures such as profit and return on investment since these are the only objective and quantifiable measures available.
• B) focus most of their attention on measures of employee satisfaction, since without good employees the firm will not be competitive.
• C) focus primarily on financial measures, but pay some attention to nonfinancial concerns.
• D) recognize that, while financial measures are important and should be considered, the purpose of the firm is to satisfy both internal and external customers.

Analyze the role and impact of special interest groups and lobbies in political systems.

Examine the factors influencing the risk of war and political unrest in various countries.

Understand the significance of historical events and their impact on public policy and voting patterns.

Recognize the conditions necessary for the establishment and maintenance of liberal democracy.

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Definitions:

Fashion

Fashion signifies the styles and practices, particularly in clothing, footwear, accessories, makeup, or body posture, that are popular in a culture at any given time.

Group Changes

The transformation or modification that occurs within a group over time, affecting its structure, goals, or dynamics.

Fundamentally New

Describes concepts, ideas, or objects that represent a significant departure from previous developments or understandings.

Philosophical Sociology

A branch of sociology that explores the philosophical assumptions underlying social theories and inquiries.