After a Report Identified Low Employee Morale, Managers for Night

question 257

True/False

After a report identified low employee morale, managers for Night and Day Inn, Inc. were concerned. Employee responses showed frustration with their inability to deal directly with customers' concerns and complaints. Employees feel that if they were empowered with the authority to make decisions, customer satisfaction would dramatically increase. This illustrates one of the disadvantages of decentralized authority.

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Definitions:

Credit Card

A plastic card issued by a bank allowing the cardholder to borrow funds at the point of sale, which are to be repaid with interest.

Barter

The direct exchange of goods or services between parties without the use of money.

Subscapular Fossa

A shallow depression on the anterior surface of the scapula, covered by the subscapularis muscle.

Glenoid Cavity

A shallow, articular depression on the lateral angle of the scapula that articulates with the head of the humerus to form the shoulder joint.