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A Manager Needs to Be Called to Sign Off on Every

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A manager needs to be called to sign off on every return that a cashier performs at Sun and Fun Sportswear. The CEO continues this policy because he wants every manager to "look those customers right in the eye" and "stake their job on taking those items back." Clearly, Sun and Fun empowers its employees to make decisions at their jobs.


Definitions:

Relational Bias

The tendency to show favoritism or prejudice based on personal relationships with others, influencing judgment and decision-making.

Relational Turbulence

Relational turbulence involves the instability and challenges that occur in interpersonal relationships as they progress and undergo transitions.

Casual Dating

Describes relationships characterized by a lack of commitment and exclusivity, often focused on enjoying shared activities without long-term obligations.

Matching Phenomenon

A concept in social psychology suggesting that people are more likely to form relationships with others who are similar to themselves in physical attractiveness and other traits.

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