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Regina spends three hours each day working as an online customer service representative for a retailer. She can choose her own hours, within reason. The job works out well for her since she has a new baby that she cares for much of the day. The retailer does not provide her or the other 200 customer service reps with workspace, which constitutes a sizeable cost savings for the company. Regina participates in
Organizing Process
The organizing process involves arranging and structuring work to achieve organizational goals effectively and efficiently.
Unionized
Refers to workers or an organization that is part of a trade union, which negotiates wages, working conditions, and other employment terms.
Labour Relations Board
A government agency responsible for overseeing labor laws and resolving disputes between employers and unions.
Management Rights Clause
A section in a labor agreement that defines the rights and responsibilities of management to run and operate the company without interference.
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