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Willow's small floral shop specializes in weddings. Though she knows her competitors allow customers to buy on credit, she is concerned about the risk and expense of unpaid customer accounts. One strategy to reduce risk and collect sales revenue more quickly would be to accept bank-issued credit cards.
Moss Kanter
Refers to Rosabeth Moss Kanter, a professor of business at Harvard Business School, known for her research and writing on business management, particularly on change management and organizational behavior.
Powerful People
Individuals who possess significant influence, authority, or control over others in various contexts, including political, social, and organizational settings.
Empower Individuals
The process of giving employees or members of an organization more power and responsibility to make decisions and contribute to its success.
Jay Conger
An academic and author recognized for his research on leadership, influence, and organizational behavior.
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