A Service Contract Between a Vendor and a Client That

question 29

Multiple Choice

A service contract between a vendor and a client that specifies what services will be provided,the responsibilities of each party,and any guarantees of service,is known as:

• A)service level agreement
• B)recovery point objective
• C)recovery time objective
• D)service point agreement

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Definitions:

Contingency Contract

A behavioral strategy in which two parties agree on a specific change that will occur when certain conditions are met.

Group Extinction

The phenomenon when a species, cultural group, or language ceases to exist as a distinct entity.

Token Economy

A behavior modification system that utilizes tokens as rewards for desirable behaviors, which can later be exchanged for privileges or items.

Negative Reinforcement

Negative Reinforcement is a concept in behaviorism where the removal of an adverse stimulus following a desired behavior increases the likelihood of the behavior being repeated.