McPhail's Method for Classifying the Behavior of People in Crowds

question 41

Multiple Choice

McPhail's method for classifying the behavior of people in crowds into such categories as gesticulation and vocalization indicates that

• A)crowds tend to engage in odd and unusual behaviors.
• B)large groups of people in public places are best studied through survey methods.
• C)Le Bon's contagion theory provides the best explanation for crowd formation.
• D)most crowd behavior can be classified as task oriented or relationship oriented.
• E)the behaviors performed by people in crowds can be classified into a small number of basic categories.

---

Definitions:

Conversational Commerce

The intersection of messaging apps and shopping; the practice of engaging customers in conversation through chat and voice interfaces to initiate the buying process.

Messaging Apps

Software applications designed for instant messaging through text, voice, video, or other media, often on smartphones and tablets.

G2C

Government-to-Citizen, the online interactions between government entities and the public, often for the delivery of information, services, and policies.

E-commerce

E-commerce refers to the buying and selling of goods or services using the internet, and the transfer of money and data to execute these transactions.