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If a microbiologist forgot to heat-fix a bacterial smear before staining,what would probably happen?
Service Characteristic
Features that distinguish services from goods, including intangibility, inseparability, variability, and perishability.
Responsiveness
The speed and quality of a response to customer inquiries, complaints, or needs, reflecting a company's customer service level.
Service Quality
The assessment of how well a delivered service matches customer expectations, often used as a key performance metric in service industries.
Voice-of-customer
A term used to describe the process of capturing customers' preferences, experiences, needs, and expectations.
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