When Laura Started Working in the Accounting Department,she Felt Like

question 30

Multiple Choice

When Laura started working in the accounting department,she felt like her boss hovered over her all day and constantly double checked her work.As a result,Laura made sure she always did her work exactly as her boss would like and that she double checked everything so her boss would find no errors.Eventually,she found that her boss stopped hovering and double checking her work.What Laura experienced was ______.

• A) positive reinforcement
• B) extinction
• C) punishment
• D) negative reinforcement

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Definitions:

Performance Targets

Specific goals set for a business, project, or employee to achieve within a stipulated timeframe, often used to measure success or effectiveness.

Strategy Maps

Visual tools used to communicate the company's strategic objectives and the actions needed to achieve them.

Customer

An individual or business that purchases goods or services produced by a company.

Performance Perspectives

Various angles or aspects from which organizational performance is analyzed and measured, such as financial, customer, operational, and learning and growth perspectives.