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______ Is the Way That We Identify,understand,and Use Our Own

question 18

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______ is the way that we identify,understand,and use our own emotions as well as the emotions of others to promote our working relationships.


Definitions:

Customer Loyalty

The likelihood of previous customers to continue to buy from a specific retailer or brand over competing ones.

Ethical Dilemma

Situation that involves making a choice when the alternatives aren’t completely wrong or completely right.

Ethics Audit

A systematic evaluation of an organization's moral principles and practices to ensure they align with desired standards.

Code of Ethics

A set of principles and guidelines designed to help professionals conduct business honestly and with integrity.

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