Evaluating Global Managers Is One of the Few Occasions When

question 22

Multiple Choice

Evaluating global managers is one of the few occasions when it is necessary to consider ______.

• A) behavior
• B) individual traits
• C) results
• D) ethics

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Definitions:

Service Quality

The perception of the degree to which a service meets or exceeds customer expectations.

Body Language

Non-verbal communication through gestures, expressions, and bodily movements.

Sales Process

A series of steps taken by a company or sales representative to engage potential buyers and effectively convert them into customers.

Buyer's Readiness

The stages a potential customer goes through before deciding to purchase a product, including awareness, interest, desire, and action.