Which of the Following Is Not an Important Characteristic of Relationship

question 82

Multiple Choice

Which of the following is not an important characteristic of relationship retailing?

• A) the continuous monitoring of customer satisfaction
• B) the development and maintenance of a database on all customers
• C) the seeking of long-term bonds with existing customers
• D) the continuous seeking of new customers to replace lost customers

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Definitions:

Disagreement Signals

Non-verbal or verbal cues indicating a difference in opinion or objection between individuals.

Sales Presentation

A formal talk or demonstration given by a salesperson to showcase a product or service's features and benefits, aiming to persuade potential buyers.

Nonverbal Signals

Nonverbal signals are forms of communication without words, such as body language, gestures, facial expressions, and tone of voice, which convey feelings or intentions.

Acceptance

The act of receiving or consenting to something offered or proposed.