Examlex
Store atmosphere,retail image,and customer service are aspects of the total retail experience.
Goal Displacement
The phenomenon whereby the primary goal is overshadowed by secondary goals, often leading to a shift in focus or purpose.
Resource Dependency
A theory suggesting that organizations are in constant need of resources from their environment and must manage dependencies and relations with other entities to obtain these resources.
Consumer Misunderstanding
Occurs when consumers have an incorrect perception or comprehension of a product, its benefits, or its terms.
Mission Statement
A formal summary of the aims and values of a company, organization, or individual.
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