Which Statement Concerning Retail Technology Is Not Correct

question 62

Multiple Choice

Which statement concerning retail technology is not correct?

• A) The roles of technology and humans must be clear and consistent with the objectives and style of a business.
• B) Technology can be viewed as impersonal and cold by some consumers.
• C) Consumers should be forced to use the most advanced technology as a means of cost control.
• D) Customers now expect certain technological advances, such as feedback on product availability.

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Definitions:

Passive Avoidance Learning

A form of learning in which an individual learns to refrain from certain behaviors as a result of experiencing or anticipating negative consequences.

Punishment

A process in behavioral psychology where an unfavorable outcome follows an undesirable behavior, aiming to decrease the probability of the behavior recurring.

Omission Training

A learning process where a desired behavior is reinforced by the removal of an undesired outcome.

Stimulus Generalization

This refers to the psychological phenomenon where a response that has been learned to one stimulus is evoked by other, similar stimuli.