A Retailer Bases Its Overall Customer Service Strategy on Providing

question 41

Multiple Choice

A retailer bases its overall customer service strategy on providing a 7-day return policy,having sufficient quantities of advertised goods on hand,and well-lit parking areas.The retailer's retail strategy can be described as a(n) ________.

• A) optimal retail strategy
• B) augmented retail strategy
• C) expected retail strategy
• D) potential retail strategy

---

Definitions:

Additive Colours

A color model in which colors are created by combining the light of primary colors (red, green, blue) in varying intensities to produce a wide spectrum of colors.

Subtractive Colours

Colors produced by the removal of light wavelengths, commonly seen in pigment mixing.

Top-Down

An approach or process that starts from the general to the specific, often used in information processing or organizational decision-making.

Bottom-Up

An approach or process that begins with specific details or elements and builds up to a comprehensive picture or understanding.