A Traditional Department Store with a Small Catalog Division Has

question 5

Multiple Choice

A traditional department store with a small catalog division has decided to set performance standards for its telephone-based order takers based on intensively studying the operations of L.L.Bean and Lands' End.This strategy is an example of ________.

• A) scenario analysis
• B) gap analysis
• C) benchmarking
• D) variance analysis

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Definitions:

Splitters

Refers to scientists, especially taxonomists, who prefer to classify organisms into many fine categories based on small differences.

Naming Species

The process of systematically identifying and classifying organisms into groups based on shared characteristics, following a standard set of rules.

Lumping

The practice in taxonomy of grouping together several previously separate species into one broader category.

Obsidian

A naturally occurring volcanic glass, used by ancient people for making sharp tools and ornaments.